Cancellation and Refund Policy
1. Introduction
We value our customers and aim to ensure your satisfaction with our digital products, including eBooks, online courses, and downloadable PDFs. Please read our Cancellation and Refund Policy carefully to understand your rights and obligations when making a purchase from our platform.
2. General Policy
Due to the nature of digital products, we generally do not offer refunds once the product has been downloaded or accessed. However, we understand that there may be exceptional circumstances, which we address below.
3. Eligibility for Refunds
3.1 Digital Products
- eBooks and PDFs: Refunds are not available once the product is downloaded. If you experience issues with the download or receive a corrupt file, please contact our support team within 7 days for assistance or a replacement.
- Online Courses: We offer a 2-day refund policy for online courses, provided that you have not accessed more than 20% of the course content. If you meet these criteria, you can request a refund within 2 days of purchase.
3.2 Exceptional Circumstances
Refunds may be granted under exceptional circumstances, including:
- Technical issues preventing access to the product.
- Errors in billing or accidental multiple purchases.
4. Requesting a Refund
To request a refund, please contact our support team at gilkutteens@gmail.com] with your order details and the reason for your request. Refund requests are reviewed on a case-by-case basis, and we strive to resolve them within 7 business days.
5. Indian Laws
Our refund policy complies with the Consumer Protection Act, 2019, which provides consumers the right to file complaints regarding defective goods or deficient services. Digital products are considered services, and any grievances will be addressed in line with these provisions.
6. International Laws
Our policy aligns with international regulations, including:
- United States: The Federal Trade Commission (FTC) allows for refunds if the product is not as described or has defects. However, digital goods are generally non-refundable unless stated otherwise.
- United Kingdom: Under the Consumer Rights Act 2015, customers have the right to a refund if the digital content is faulty, not as described, or doesn’t meet the expected quality standards.
7. Chargebacks and Disputes
In the event of a chargeback or dispute, we reserve the right to block access to the digital product until the matter is resolved. We encourage direct communication to address any concerns or issues promptly.
8. Changes to This Policy
We reserve the right to modify this Cancellation and Refund Policy at any time. Any changes will be effective immediately upon posting on our website.